launching marble's payment portal
05
marble
2023
marble’s payment process was stuck in the past. collecting card info over email or phone slowed everything down — eroding trust and draining agent time.
we built a secure, user-friendly portal with BasisTheory, designed to ease friction and build confidence. despite tight resources, adoption soared. As lead designer, I owned the process end-to-end — research, alignment, interface, and launch.
the results: 90%+ user adoption, a 50% drop in agent handling time, and faster payments across the board.
Client:
marble
Date:
2023
Role:
